Effective date: August 2026
This policy shows that data processing in the EK333 App is based on a clear legal basis under your control; security and transparency are the main concerns here
EK333 App Privacy Policy and Data Protection
In the EK333 App, personal data is minimal, necessary and stored in a limited way; we treat any user from Dhaka or Bangladesh under the same rules
Login to EK333 or Register with EK333; the policy remains the same; even for help related to bKash, Nagad and Rocket only the necessary information is shown
5 processes, 5 legal bases
Account activation
Legal basis: Fulfilling your request
Your login, profile and contact information are required; you may reduce information in the next step
Security verification
Legal basis: Legitimate interest
If a suspicious login from Dhaka occurs, additional verification may be shown without compromising security
Remember preferences
Legal basis: Consent
Cookies are used to maintain language, session and settings; they can be disabled in the browser
Support tickets
Legal basis: Contractual necessity
If you contact, old messages may be kept for up to 12 months and later deleted in accordance with policy
Legal record
Legal basis: Legal obligation
Not transactions, only service-related records are stored; you may request a copy if needed
Information collected on the basis of consent
If you permit, cookies, notifications and language preferences are kept so the EK333 App does not repeatedly ask for settings
A small preference bar may appear on first login; you can change it later in the browser
What is needed for contractual use
EK333 Login, session and support require some information; without these the account will not function properly
Here, parts like phone numbers, device information and support history may be read; if questions about Nagad or Rocket arise, that message will be used
Data protection based on legitimate
To prevent abuse, fake sessions and abnormal access, some logs are kept; this helps maintain 99.1% uptime
We do not store all data permanently; when security is needed, unnecessary parts are deleted separately
Cookies, rights and controls
Cookie control
You can delete cookies in the browser; this may require re-setting some preferences
Access rights
You can request a copy of your data; we typically respond within 7 days
Right to rectification
If number or name changes, it can be updated quickly; if there is incorrect information, it's better to fix it
Delete request
If there is a valid reason, a data deletion request can be made; if a legal record exists, it may be retained
How to submit a request in 3 minutes
Many Dhaka users also send questions related to bKash or Nagad to the same place; if you clearly state the subject in a single message, the answer comes quickly
Two pages important for understanding privacy
If you download EK333 or EK333 APK, read this policy first; then when you open the app you will clearly understand what information is required
More rules Terms page And Responsible use guidelines Read these together to increase your control
How to contact support
If you have questions, write on the EK333 Contact page; you may provide your Dhaka or Bangladesh location if it relates to the issue
We only need necessary information; noting the EK333 App user rights in the final line helps understand the request quickly
Two images showing security
Policy summary is shown
There is a separate data protection layer.
Cookie preferences can be controlled in the browser.